Warranty

Fazeon Warranty Policy

 

Thank you for choosing Fazeon! We stand behind the quality of our products and are committed to providing exceptional customer service. This Warranty Policy outlines the terms and conditions of our warranty coverage for Fazeon products. By purchasing and using Fazeon products, you agree to the terms stated below.

1. Warranty Coverage

Fazeon products come with a limited warranty that covers defects in materials and workmanship under normal use. The warranty period begins on the original purchase date and lasts for:

  • Monitors: 3 years
  • Cases: 2 years

What is Covered:

  • Manufacturing defects in materials and workmanship.
  • Malfunctions or failures under normal operating conditions.

What is Not Covered:

  • Damage caused by accidents, misuse, abuse, or unauthorized modifications.
  • Normal wear and tear, including cosmetic damage.
  • Damage caused by natural disasters or external factors (e.g., power surges).
  • Products with serial numbers that have been altered, defaced, or removed.

2. How to Claim Warranty

If you believe your product is defective and qualifies for warranty coverage, follow these steps:

  1. Contact Fazeon Support:
  2. Provide Proof of Purchase:
    • A valid receipt or invoice showing the purchase date and retailer.
  3. Describe the Issue:
    • Provide a detailed explanation of the problem, along with any supporting photos or videos if applicable.
  4. Follow Instructions:
    • Our support team will guide you through the next steps, which may include troubleshooting, product repair, or replacement.

3. Warranty Resolution

Fazeon reserves the right to determine whether a product qualifies for warranty service. If eligible, Fazeon will, at its discretion:

  • Repair the product using new or refurbished parts.
  • Replace the product with an identical or equivalent model.
  • Refund the purchase price (only in certain cases where repair or replacement is not feasible).

Shipping Costs:

  • Customers may be responsible for shipping costs to send the product to Fazeon.
  • Fazeon will cover the return shipping costs for repaired or replaced items.

4. Limitations and Exclusions

This warranty is limited to the original purchaser and is non-transferable. It does not cover:

  • Commercial or industrial use of the product.
  • Damage caused by third-party repairs or unauthorized service providers.
  • Software, including operating systems or third-party applications.

5. Extended Warranty

Fazeon may offer extended warranty plans for certain products. Extended warranties must be purchased separately and provide additional coverage beyond the standard warranty period. For more information, contact Fazeon Support or visit our website.

6. Governing Law

This warranty policy is governed by the laws of [Insert Jurisdiction]. Any disputes arising under this policy shall be resolved in the courts of [Insert Jurisdiction].

7. Contact Us

For questions or concerns regarding this Warranty Policy, please reach out to us:

Fazeon Customer Support
Email: support@fazeon.com
Address: 1401 Pennsylvania AVE STE 105 Wilgminton DE 19806 USA

By using Fazeon products, you acknowledge that you have read and agree to this Warranty Policy. Thank you for being a valued Fazeon customer!